Support hotline
There is a support hotline for LUCID Packaging Register users, operated by the Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR). The hotline team will help with IT-related questions regarding the LUCID Packaging Register and general information about the registration and system participation requirements.
Support hotline: +49 541 34310555
Monday to Friday from 9:00 to 17:00 CET
(public holidays in Lower Saxony excepted)
(public holidays in Lower Saxony excepted)
IT-related questions
We are happy to help with questions about the following, amongst others:
- Login and access to the LUCID Packaging Register
- Registration process
- Entering master data
- Entering and correcting data reports
- Filing declarations of completeness
If you have an IT-related question, please press '1' during your call.
If you are registered in the LUCID Packaging Register, please have your registration number ready.
General questions
We are happy to give general guidance about the following:
- Registration requirement
- System participation requirement
For these sorts of questions, please press '2' during your call.
If you are registered in the LUCID Packaging Register, please have your registration number ready.
The support hotline cannot help you with…
- Legal advice
- Questions that relate to your company specifically
- Help with submitting applications pursuant to the Verpackungsgesetz (Packaging Act) that result in an administrative act
- Help with issues that go beyond the responsibilities of the ZSVR, e.g. questions regarding waste management in practice or system participation
E-Mail support
For the following questions, please do not contact our support hotline, but rather send an e-mail to the ZSVR:
- Questions about the obligations under the Verpackungsgesetz
- Information requests to companies (within the responsibilities of the ZSVR)
If you have a registration number or a reference from a letter you received from us, please have it ready.
